Once the order has been in our facility past 72 hours we will contact you regarding pickup of the order and arrange a pickup date. In store Pickup orders will be held in store up to 72 hours. You can reach customer service via phone, email, or live chat during operational hours 9:00 AM- 3:00 PM CST.Īll canceled orders will be credited to the original form of payment minus a 25% restocking fee. Please direct any and all questions about the return policy to customer service. You will receive the credit within 3-7 business days, depending on your card issuer's policies. After inspecting to ensure all conditions have been met, and a manager approves your return, we will initiate a refund back to the original method of payment. Once we receive your item, we will inspect the product and notify you within 24 hours on the status of your refund. If a return is made within that 7-day period, you will be refunded in store credit.Ĭlearance and discontinued items cannot not be returned and are final sale. Note: Seasonal merchandise (e.g., Christmas, Easter, Halloween, etc.) may be returned up to 7 days prior to the holiday, in original condition, unopened, and with a store receipt or order confirmation email. We do not refund the shipping cost for any returned order unless there was a mistake on our part. Customer will be responsible for the cost to ship returnable items back unless it was a mistake on our part.
BALLOON SIZER BOX FULL
All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full amount minus a 25% restocking fee. To qualify for a return, merchandise must be in new condition, unopened, unworn, and in their original packaging. We must receive the returned product before the 30 day time period is up to issue a refund on product(s). Any items sent back without approval or a RMA form, will not be issued a credit.
Please contact us for a RMA before returning your product. We accept returns and exchanges within 30 calendar days from the original purchase date on the receipt. If an issue is not reported within 72 hours after delivery, All American Balloons will not be liable for any shipping fees. All American Balloons will only cover costs for standard ground shipping after the 24 hour period has passed. All American Balloons will not be liable for next day air or any rush service fees. If an order is NOT inspected and reported within 24 hours upon delivery. In the occurrence that UPS makes a mistake and delivers a damaged package a claim will have to be filed with their company to recoup the product and shipping cost, a refund will not be immediately issued. All American Balloons will cover the cost of shipping for any mistakes made by our team (including next-day air delivery). If any items are missing or incorrect from your order, please report them within 24 hours so we can correct the mistake in a timely manner. All orders must be opened and inspected for accuracy upon receipt.
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